
ORDER CUSTOMIZATION
Smarter Hospitality with Personalized Ordering Built In


WHAT IT DOES
Personalized Ordering with Conversational AI
Palona's Order Customization feature empowers guests to personalize their food and beverage selections with intuitive, conversational AI. Guests can easily modify ingredients, specify cooking preferences, and add special requests—all through natural language interactions. This flexibility ensures every diner receives exactly what they want, enhancing satisfaction while reducing order errors.


WHY IT MATTERS FOR RESTAURANTS
Eliminating Order Miscommunication
Order customization directly addresses critical pain points in the modern dining experience.

Eliminate Miscommunication
Eliminates miscommunication between guests and staff that leads to incorrect orders and wasted inventory, ensuring every order is exactly what the guest wants.

Reduce Staff Burden
Reduces the manual burden on servers who would otherwise need to record and relay complex modifications, allowing them to focus on genuine hospitality.

Enhance Guest Satisfaction
Enhances guest satisfaction by accommodating dietary restrictions, allergies, and personal preferences without friction or awkward interactions.

Try It Yourself
Experience Hospitality-Driven AI Conversations
Want to see how it feels in real life? Experience how Palona delivers hospitality-driven AI conversations for your guests. Call Vinny, our sample AI host, and experience how a restaurant guest would interact—via voice or text.
📞 1 (844) 726-1419
Call Vinny anytime to experience our AI host.

Contact Us
Serve Human Connection
with a Free Demo of Our AI.
with a Free Demo of Our AI.
Want to see how Palona can work for your restaurant?