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Cox Business Call Forwarding Instructions

Using the Cox Business MyAccount Portal

  1. 1Log In:
  2. •Navigate to myaccount-business.cox.com and enter your User ID and Password.
  3. 2Access Voice Settings:
  4. •From the Services section, click on the Voice icon.
  5. •If you have multiple accounts, select the appropriate account from the drop-down menu.
  6. 3User Feature Settings:
  7. •Expand the User & System Management section.
  8. •Click on User Feature Settings.
  9. •Locate the number you wish to modify and click Edit.
  10. 4Configure Call Forwarding:
  11. •In the Call Settings section, click on Call Forwarding.
  12. •Enter the 10-digit number in the 'Forward To' box for the desired forwarding condition (e.g., No Answer, Busy).
  13. •Click Save to apply the changes.
  14. 5Call Forwarding Busy
  15. •Call Forwarding Busy allows you to re-route incoming phone calls to another number when you are on a call.
  16. 1Check the On box at the left of the Busy option to enable this feature.
  17. 2In the Forward To field, enter the phone number to which you want all your calls sent when the phone is in use.
  18. 3Click the Save button to save your changes.
  19. •Call Forwarding No Answer
  20. •Call Forwarding No Answer allows you to re-route incoming phone calls to a co-worker instead of sending the caller to voice mail when you do not answer your phone after a specified number of rings.
  21. 4Check the On box at the left of the No Answer option to enable this feature.
  22. 5In the Forward To field, enter the phone number to which you want all your calls sent after a set number of rings.
  23. 6From the Options/Manage column heading, click the drop-down menu and choose the number of telephone rings you want before the call is routed to the number you specify.
  24. 7Click the Save button to save your changes.
  25. 6Call Forwarding Not Reachable
  26. •Call Forwarding Not Reachable allows you to re-route incoming phone calls to another number when your device is not accessible.
  27. 1Check the On box at the left of the Not Reachable option.
  28. 2In the Forward To field, enter the phone number to which you want all your calls sent when your device cannot be located.
  29. 3Click the Save button to save your changes.
  30. 7Call Forwarding Selective
  31. •Call Forwarding Selective allows you to re-route specific incoming phone calls that match criteria you have set. The criteria for the Call Forwarding Selective entry can be a list of up to 12 phone numbers or digit patterns and a specified time schedule. For example, all business calls from area code 704 could automatically be forwarded to a specific person or hunt group; or a call from your home number between 2:00 and 3:00 p.m. on Tuesday can be forwarded to Palona AI.