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Verizon Business Call Forwarding Instructions

Setting Up Conditional Call Forwarding via the User Portal

  1. 1Access the User Portal:
    Navigate to the Verizon Business Digital Voice User Portal.
  2. 2Log In:
    Enter your credentials to access your account.
  3. 3Navigate to Call Settings:
    Once logged in, click on the Call Settings menu option.
  4. 4Select Call Forwarding:
    In the list of features, select Call Forwarding.
  5. 5Enable Call Forwarding:
    Click on the toggle button next to the desired call forwarding option to enable it. The options include:
  6. •When Busy: Forwards calls when your line is busy.
  7. •When No Answer: Forwards calls when you do not answer after a specified number of rings.
  8. 6Configure Forwarding Details:
    Enter the phone number to which you want to forward calls. This is the number Palona set up for each location for clients.
  9. •If selecting When No Answer, choose the number of rings before the call is forwarded. 3 rings is what we recommend before caller hangs up.
  10. 7Save Settings:
    Click the Save button to apply your changes.

For a visual guide, you can refer to Verizon's official instructions here: Call Forwarding - Verizon Business Digital Voice.

👨‍💼 Setting Up Conditional Call Forwarding via the Admin Portal

If you're an administrator and need to set up call forwarding for a user:

  1. 1Access the Admin Portal:
    Navigate to the Verizon Business Digital Voice Admin Portal.
  2. 2Log In:
    Enter your admin credentials to access the portal.
  3. 3Navigate to Users:
    Click on the Users tab.
  4. 4Select a User:
    Find the user for whom you want to set up call forwarding and click on the Actions drop-down menu next to their name.
  5. 5Edit Call Forwarding Settings:
    Select Edit, then choose Call Forwarding from the left-hand menu.
  6. 6Enable Desired Forwarding Options:
    Toggle on the desired call forwarding settings:
  7. •When Busy
  8. •When No Answer
  9. 7Configure Forwarding Details:
    Enter the forwarding phone number for each condition.
  10. •For When No Answer, specify the number of rings before forwarding.
  11. 8Save Settings:
    Click Save to apply the changes.

For detailed guidance, refer to Verizon's support page: Admin Portal: Call Forwarding - Verizon BDV Support.