AI ORDERING AGENT
Smart Ordering. Happier Guests. Higher Checks.
Turn every phone call or text into a seamless, revenue-driving experience. The AI Ordering Agent takes guest orders over voice and text, understands your full menu—including modifiers, combos, and special requests—and sends orders straight to your POS in real time. No apps, no downloads, no wait. Just natural, human-like ordering powered by generative AI.
AI Ordering Agent Features: Plan-by-Plan Overview
Choose the plan that fits your restaurant's ordering needs
| Feature | Description | Standard | Premium | Enterprise |
|---|---|---|---|---|
| Redirect Order Link | Route guests to different ordering links by tier | ✓ | ✓ | ✓ |
| Conversational Ordering | AI-powered natural language ordering interface | Add-on | Add-on | Add-on |
| Special Requests | Handle dietary restrictions and custom orders | Add-on | Add-on | Add-on |
| Direct POS Integration | Seamless connection to restaurant POS systems | Add-on | Add-on | Add-on |
| Secure Pre-Payment | Safe payment processing for order confirmation | Add-on | Add-on | Add-on |
BUILT FOR RESTAURANTS
Everything in Answering Agent—Plus Ordering Power
The AI Ordering Agent includes all the core features of the AI Answering Agent (like voice customization, multilingual support, SMS, and human escalation), and adds capabilities tailored to taking and processing orders accurately and efficiently.
GETTING STARTED
From Setup to Service
We take your voice, wrap it in your brand's personality, and connect it to your phone line. Within days, your AI agent is live and answering every call. No new hardware, no complicated installs, no tech headaches.
1. Build Your Agent
Pick the name, personality, and voice. Friendly dive bar energy or polished fine dining? You decide, we make it happen.
2. Go Live, Fully Connected
Forward your number, sync your POS, and your agent starts answering within minutes. Orders flow straight to your kitchen while your team focuses on guests.
3. Complete Order Orchestration
Payment captured, order fired to your POS, kitchen ticket printed—your agent handles the whole plate with zero human handoffs required.
Interested in a Demo?
Try It Yourself
Want to see how it feels in real life? Experience how Palona delivers hospitality-driven AI conversations for your guests. Call Vinny, our sample AI host, and experience how a restaurant guest would interact—via voice or text.
📞 1 (844) 726-1419
Call Vinny anytime to experience our AI host.
Contact Us
Serve Human Connection
with a Free Demo of Our AI.
with a Free Demo of Our AI.
Want to see how Palona can work for your restaurant?